Terms and Conditions

ORDERS

In the event that we cannot supply the product you will be offered a refund or a store credit.

RETURNS

Before you return an item to us please email us at girls.robe@hotmail.com within 48 hours of purchase with your order number and reason for returning.

All returns must be unworn, in the original condition with tags attached.  Items must be received instore within 7 days of purchase or drop release date whichever is the latter.

We are not able to offer returns on sale items or special order items. (Special order items are items we have ordered in for you).

All returns must be addressed to:

Robe Boutique

125 High Street

Rangiora

7400

 SALE ITEMS

Items purchased on sale are final so please choose carefully as we do not offer refunds or exchanges.

FAULTY ITEMS

If an item is faulty will happily repair or replace it subject to availability, at our descretion.  If we cannot repair or replace the garment we will issue you with a refund on the purchase price. We will not replace items that have been damaged by wear and tear, we ask all items are laundered before returning.

Robe Boutique will honor its obligations under the Consumer Guarantees Act.

PARTPAY

Buy the things you want, when you want them. With PartPay, you pay a quarter of the purchase price at checkout, enjoy your purchase right away, then pay another quarter for the next three fortnights. Not a cent more.

Here is some more information about PartPay, taken from their website.

How does PartPay work?

It’s easy. You shop online as usual then select PartPay at checkout. The first time you use PartPay, we need some details from you (just name, date of birth, address and driver licence number) so we can do a quick automatic identification and credit assessment. The PartPay system does this instantaneously and if it’s all approved, you agree the instalment plan and we take the first instalment. You also need to be over 18 and be buying something in New Zealand dollars from a New Zealand retailer. You get your goods as usual and we pay the retailer straight away – so everyone’s happy.

Do you really mean now interest & no fees?

Yes – but if you miss an instalment we do charge a default fee. The default fee is $8 and a further $8 for every week the payment is outstanding.

Can I make an early repayment?
Sure. Just log on to your customer account and follow the instructions. If you have any trouble, please email us at support@partpay.co.nz.
Why wasn't I accepted? I'm totally good for it!

We’re sorry but our system assesses a number of different factors and includes inputs from third parties such as identity verification and credit assessment providers. Unfortunately, we can’t provide any detail as to why you might have been turned down this time, but it might be worth trying again later. You can still always use another payment method.