Terms and Conditions

ORDERS

In the event that we cannot supply the product you will be offered a refund or a store credit.

RETURNS

Before you return an item to us please email us at girls.robe@hotmail.com within 48 hours of purchase with your order number and reason for returning. If you do not receive a reply from us within 24 hours please call us during business hours on 03 313 0099. 

All returns must be unworn, in the original condition with tags attached.  Items must be received instore within 7 days of purchase or drop release date whichever is the latter.

We are not able to offer returns on sale items or special order items. (Special order items are items we have ordered in for you).

All returns must be addressed to:

Robe Boutique

125 High Street

Rangiora

7400

SALE ITEMS

Items purchased on sale are final so please choose carefully as we do not offer refunds or exchanges.

FAULTY ITEMS

If an item is faulty will happily repair or replace it subject to availability, at our descretion.  If we cannot repair or replace the garment we will issue you with a refund on the purchase price. We will not replace items that have been damaged by wear and tear, we ask all items are laundered before returning.

Robe Boutique will honor its obligations under the Consumer Guarantees Act.